ITIL FOUNDATION

ITIL® V3 Foundation Course

Objective:

  • Explain the practice of Service Management
  • Describe Service Lifecycle
  • Identify key principles and models of ITIL V3
  • Define generic concepts in ITIL v3
  • Discuss the processes, roles and functions in ITIL V3
  • Summarize the use of technology with ITIL V3

At the end of the course, you should be able to discuss the ITIL v3 qualification scheme. Successfully clear your ITIL v3 foundation exam.



Course Agenda

Module 1: Introduction to Service Management Lifecycle

Principles of Service Management, Processes, The ITIL Service Lifecycle

Module 2: Service Strategy

Concepts and Models, Processes

Module 3: Service Design

Concepts and Models, Key Principles, Processes

Module 4: Service Transition

Concepts and Models, Key Principles, Processes

Module 5: Service Operations

Concepts and Models, Key Principles, Processes and Functions

Module 6: Continual Service Improvement

Concepts and Models, Key Principles, Processes

Module 7 : Summary and Exam Preparation

Review of Key Concepts and Practice Exam